Shipping & Returns

ABOUT SHIPPING

Free UK shipping

Standard shipping is free on every GEAR2DOOR order delivered to an eligible UK address. There is no minimum order value.

Order processing

Orders are normally processed within 1–5 working days.

Processing may take longer during:

Public holidays
Major promotional periods
Product launches
Unexpected supplier or logistics delays

Once dispatched, you will receive a tracking email where tracking is available.

Estimated delivery time

Delivery to the United Kingdom typically takes approximately:

7–20 working days after dispatch

Some products may arrive sooner, while others may take longer depending on the supplier, destination, customs processing and logistics network.

Unless a different delivery period has been agreed with the customer, goods must be delivered within 30 days under UK consumer law.

Multiple parcels

Products in the same order may be shipped separately and may arrive on different days. You will not be charged additional shipping.

Tracking

Tracking information can take 3–7 days to display movement after dispatch.

Occasionally, international tracking may show limited updates while a parcel is moving between countries or logistics centres.

Incorrect address

Customers are responsible for entering a complete and accurate delivery address.

Contact us immediately if you notice an error. Once an order has been processed or dispatched, we may be unable to amend the address.

Additional costs caused by an incorrect or incomplete address may be deducted from any refund where legally permitted.

Delayed or missing orders

If your order has not arrived by the end of the estimated delivery period, contact us at [support@gear2door.com].

Please allow us time to investigate with the supplier and delivery partner. If the parcel is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund.

GEAR2DOOR remains responsible for the order until it is delivered to you or another person you have nominated.

ABOUT RETURNS

Changing your mind

You normally have the right to cancel your purchase within 14 days of receiving your order, without providing a reason.

After notifying us of your cancellation, you normally have a further 14 days to return the product.

To request a return, email [support@gear2door.com] with:

Your order number
The product you wish to return
The reason for the return, if you wish to provide one

We will provide the correct return instructions and address.

Return condition

Returned products should be:

In their original condition
Complete with accessories, manuals and parts
Securely packaged
Accompanied by the original packaging where reasonably possible

You may inspect a product as you would in a physical shop. However, we may make a reasonable deduction if the product has been used, damaged or handled beyond what is necessary to inspect it.

Return postage

For a change-of-mind return, the customer is normally responsible for return postage unless the product page specifically states Free Returns.

If the product is faulty, damaged, incorrect or not as described, GEAR2DOOR will provide suitable return instructions and cover reasonable return costs where required.

Do not return a product to the address printed on the original parcel unless we specifically instruct you to do so.

Refunds

Once the returned product has been received and inspected, refunds will be issued to the original payment method.

We aim to process approved refunds within 14 days of receiving the returned product or acceptable evidence that it has been sent back.

Because standard shipping is free, there is no original standard delivery charge to refund.

Banks and payment providers may require additional time to display the refund.

Damaged, faulty or incorrect items

The product
The fault or damage
The packaging
The shipping label

Products that are faulty, not as described or unfit for purpose are protected by UK consumer law.

Non-returnable items

Certain products may only be returned if faulty, including:

Personalised or made-to-order products
Perishable products
Sealed hygiene products after the seal has been broken
Unsealed software, audio or video recordings
Digital content once supply has begun with the customer’s consent

These exceptions reflect UK distance-selling rules.

Blind-box products

Opening a blind box reveals the randomly selected design. A particular colour, design or hidden edition is not guaranteed and receiving an unwanted or duplicate design is not considered a fault.

Returns remain subject to this policy and your statutory rights. This does not affect your rights if the product is faulty, damaged or not as described.