Help Centre & FAQs

After placing your order, you will receive an order confirmation by email. Please check your spam or junk folder if it does not arrive within a few minutes.Once an order has entered processing, we may be unable to change or cancel it. Contact us as soon as possible if you need assistance.

When your order has been dispatched, we will send you a tracking email. Tracking information can take several days to update after dispatch.Some orders may arrive in separate parcels if products are supplied from different fulfilment locations.

Shipping is free on every order.Most orders are processed within 1–5 working days. Delivery to the United Kingdom typically takes approximately 7–20 working days after dispatch, although some products or destinations may take longer.The estimated delivery period shown on the product page or at checkout should be treated as the most relevant estimate for that order.

You may normally notify us that you wish to cancel an online purchase within 14 days of receiving it. After notifying us, you normally have a further 14 days to return the product.Please visit our Shipping & Returns page for full information.Damaged, faulty or incorrect productsContact us promptly and include:Your order numberA description of the issueClear photos or videoA photo of the parcel label and packagingDo not dispose of the product or packaging until we have reviewed your request.